If the e-mail box is full of other e-mail messages and/or your storage space is only a few megabytes it's possible that the attachment being sent cannot be received. Often if this problem is occurring the person sending the e-mail should get a response back from your e-mail server indicating that your mailbox is full and/or has exceeded its allocated size. Because computer viruses and other malware are best distributed through e-mail, many e-mail service providers, companies, and e-mail programs prevent certain types of file extensions from being distributed or received through e-mail. For example, Microsoft Outlook protect its users by automatically disabling certain file extension types from being received in e-mail.
Disclaimer : Rocket Mouse is an independent provider of remote tech support services for software, hardware, and peripherals. Our support expertise spans across multitude of products from third-party vendors globally. Rocket Mouse has no affiliation with any of these third-party companies unless such relationships are expressly specified.
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