Support
Technical problems don’t occur by first knocking at your door. They can occur anytime, anywhere. We understand that any technical glitch in the middle of what you are trying to do will frustrate you. That’s where we come in! The experienced and trained professionals at Rocket Mouse understand your urgency for getting the glitch resolved. Therefore, we are always ready to lend a hand on-line or on-site to support our clients no matter what kind of issue you may be facing.
The experts at Rocket Mouse have hands-on experience on computer hardware and software. No matter how complex a situation might be, the tech experts will render you help as soon as possible.
In order to access the Help Desk to either add a new support ticket or to view existing tickets, please login if you are already registered or register for an account if you have not registered already.
We offer the following Support Services:
How do I get computer support during normal business hours?
Our normal business hours are from 8:30am to 5:00pm Monday through Friday except holidays.
When you have a computer issue or a question, you have several ways to contact our computer support team and report your issues and requests. We also offer remote computer support to rapidly resolve issues and questions. Remote computer support allows us to see the problem you are having, and “take control” of your computer to fix and repair the issue without the delay of drive time to your location.
- Preventive Maintenance
- IT Modernization
- Deployments
- Operations and Maintenance
- Systems Integration
- Telecommunications Support
- Help Desk Services
- LAN/WAN Support
- Email Messaging
