Commercial Remote Access
Rocket Mouse is ready to take the hassle out of your computer issues. When you have a problem, help is just a few mouse clicks away. Through your high speed internet connection, with your permission, and after you have downloaded the remote access app, we can remotely connect to your computer.
Reasons to Use Our Remote Help
Safe and Secure When you are connected to our Remote Help Support Portal, the session is protected by an encrypted 128-bit connection and you can watch everything the support agent is doing on your screen.
Operating System Support
Rocket Mouse can provide remote support to Windows 7 through 10, Windows Server 2003 - 2016, and Mac OSX.
Fast and Convenient
No need to leave your home or office to get help for most technology problems. Help through your high speed internet connection is just a few mouse clicks away.
Rocket Mouse guarantees our online services for 30 days. If there is a problem with the service we provided, we will work to remedy your problem quickly and at no additional cost if notified within that 30 day period.
System issues never happen at a convenient time. We understand how costly downtime can be and that waiting for a tech to come on-site just isn’t fast enough. This is why we offer our Secure Remote Technical Support.
Our solution is HIPAA compliant and provides IMMEDIATE access to your systems to allow our techs IMMEDIATE access to start resolving your problems.
All you have to do is give us a call. We’ll do what it takes to get you up and running in no time
This service is for remoting into your computer for Commercial Repair Services.There is a standard hourly rate and is for a single single computer.
Download and install the Remote Access Client Software
Click or Run the install file (ONLY ONCE) You will not see the install process
After a successful install, you will see a light blue icon near the clock in the bottom right corner
Send an email request to firstname.lastname@example.org or Call 877-905-7767 and request Support.